„We transform our customer demands in to value creating reality.”

As a matter of principle our stable foundation is based on: personal relationships, authenticity, and trust. We know that sustainable success is based on competence, tenacity, and reliability.

We are driven by three pillars which form our cultural basis.

• Experience
• Commitment
• Trust

We are proud of our specialization and our success. Process Partner is different. And you can take our word that we are here for the long haul!

We are a SAP consulting company and engage in the German speaking part of Switzerland. Our specific industry knowhow generates maximal customer returns in a well defined, manageable market segment. We differentiate ourselves with emphasis on quality & performance – not on price & discount policies.

Our specific industry knowhow drives the development of our own SAP based products. These products can be viewed as “enablers” in order to win customer projects. We are not a software house but rather a consulting company.

Our strategic aim is to expand in to markets abroad by leveraging our Group’s affiliate companies.

Process Partner’s assets stem from two sources:

• Our satisfied customers receive fair value for money and refer us to others
• Our experienced & motivated employees perform extraordinarily well

We are convinced that only satisfied or even delighted customers pay fair value. In order to satisfy and / or delight our customers we need to ensure that we deliver performance, products & services that are better than those of the competition. To obtain satisfied or delighted customers means that we have to prove our competiveness on a daily basis and that we continually strengthen and improve our specific competences. Each and every employee knows this and supports the overall aims of the company.

By being very close to our customers we ensure that only relevant, and needed enhancements are to be built in to our products thus assuring that our solutions can be constantly improved and optimized.

Through well-rehearsed teams, we provide superior services of the highest quality in complex environments. We always strive for optimal integration resulting in maximum benefits.

We operate in the German speaking part of Switzerland as well as Southern Germany, Vorarlberg in Austria and Liechtenstein. By leveraging our affiliated All for One Midmarket AG Group partner companies, we are able to serve the whole of Germany and Austria.

Process Partner uses the group’s distribution network to sell its products in all German speaking areas. As a matter of principle, it is not our aim to have our consultants involved in the implementation of such across the border projects – only as an exception.

We clearly position ourselves as a SAP partner for mid-sized companies through our SAP Channel Partner contract. All our expertise is geared towards the needs and requirements of this market segment.

SAP – as software and as a company – are permanently at the centre of our attention – as master supplier, intermediary, and contractual partner.

Our relationships and communication with SAP representatives demand a high level of management attention in order to guarantee the necessary information flow ultimately leading to additional competitive advantage.

From the beginning – due to the broad spectrum of SAP products and services – Process Partner consequently specialized and concentrated in serving specific market segments. Close collaboration with selected partners allows us to provide holistic consulting services in non-core areas or where new technologies need to be proposed. We value a pragmatic, joint project approach and commitment more than having an all-embracing, legally approved contract.

Process Partner‘s leadership set up basically allows staff to organize themselves. We are careful that all our employees at all levels and functions are permanently able to manage, to arrange, to direct and to further develop their immediate work load, their teams, and areas of accountability.

The basis of this system lies in mutual trust. Trust is the linchpin making this system self-organizational, intelligent and error robust.

Three basic principles lead our thinking and actions:

I. In the end only results count. It is not „The end justifies the means.“ but being consistently aligned with regard to performance and results that matter.

II. Concentrate on the basics. We know the danger of getting bogged down by dissipating strength, by being busy and promoting actionism. –We are professionals and show this by concentrating on essentials and what is really important.

III. Utilize existing strengths. Our goal is to seek employee strengths. Their assignments can be crafted once these have been recognized leading to them being able to utilize their strengths to the fullest.

Management is responsible to ensure that the general set-up is in place and periodically reviewed. This enables each and every employee to be deployed according to skills and expertise so that everyone contributes to the success – our success. 

The market definition is part of our overall strategy and not externally predetermined. We define our market as being relatively narrow and take customer requirements and technology in to count. Our market focus is deep rather than broad. In addition we concentrate on our core competences and avoid distractions. The bottom line:

„Big in small markets!“

Our sales strategy is based on value not price. High customer focus and the consequent alignment in adding value are the results.

Our distinctive competitive advantages are created through excellent product- & service quality.

For us, being close to customers, at all levels, is central.

We are aware of the forces polarizing and driving markets and technologies and always strive to ensure that these forces are kept at bay by taking a balanced approach. Only by integrating market and technology forces as equals do we achieve synergies by mapping internal competences with external market opportunities.

Staff policy at Process Partner is straightforward and comes down to the basics:

„No Trade-Offs!“

Our employees – together with our customers – are the source of our assets and are of immense importance. Customer satisfaction is dependent upon the professional performance of our employees.

The significance for the wellbeing of the company is manifested by collectively deciding who will receive a job offer when open positions need to be filled.

Our staff policy is based on three primary, sustainable pillars allowing a stable foundation and living up to our culture:

• Open Communications at all Levels
• Absolute Transparency
• Profound Trust

Our self-image is enhanced by providing professional vocational training and further education for our employees.

We acknowledge the fact that some situations essentially require lone warriors. However, we cherish collaboration in professional teams and stipulate that each and every employee has the necessary interpersonal skill sets.

In our company we exclusively have partners. Day-in and day-out each and every partner’s duty is to be an example.