ProServ
Industry Solution ProServ – the key to success!
ProServ’s industry solution is based on our many years of experience in the services realm and is a holistic business services application based on SAP Business Suite.
Industry Solutions have the enormous advantage of being based on pre-set processes that have been time-tested in real life environments. Implementation efforts are massively reduced and the associated risks are mitigated due to the covered range being complete & well documented.
SAP Germany, Austria, and Switzerland’s (DACH) certified industry solution ProServ is in production with over 20,000 users. The many years of experience in the services industry allows the highest possible degree of freedom – whether mapping organizational structures, developing and designing specific processes or the professional implementation of customer requirements.
ProServ has pre-set reference processes for:
• Plant Engineering Companies
• Consulting Companies
• Assurance & Fiduciary Companies
• Law Partnerships
• Electrical Installation Companies
• Research & Testing Institutes
• IT Service Companies
• Civil Engineering Companies
Successful companies are always challenged by fast and permanently changing market requirements leading to a constant product / service portfolio and organizational review.
All these necessary changes have a direct impact on business processes and the IT systems supporting them. Successful companies have to dynamically adapt without compromising innovation and the pioneering spirit in a flexible way. Company decision makers have a demanding responsibility to design cost effective IT environments that can pro-actively support the business. Hence, successful and future-oriented companies introduce holistic business platforms that provide the highest degree of freedom & investment protection.
ProServ supports you solving these challenges with state-of-the-art, industry-specific, and flexible processes that can be tailored to your unique needs. The holistic, pre-set ERP solution covers more than just a pure play IT system. You receive a business concept that supports specific improvements in productivity.
ProServ – the key to success!
ProCockpit
ProCockpit – „where the threads come together“
The depth of integrated systems can often be overwhelming. In order to ensure the most efficient use of such systems, a comprehensive “Single Point of Contact” (SPOC) solution for service companies’ largest target groups should be set up to professionally tackle this topic.
ProCockpit is the central work platform for project leaders, order management, and administration. All functions support the daily handling of projects and orders. For this purpose we have built in-house an intuitive, easy to use and customer adaptable user interface that supports & consolidates all relevant order- & project management activities.
Apart from project overviews, the cockpit supports you with all necessary information to assist in project controlling. You can structure and plan your projects, attach documents, execute project procurement items, as well as analyze released invoice data or to be billed revenue stream data. In addition to the plethora of reporting functionalities, you can access the integrated project- status & progress reports via ProGress and resource & capacity planning reports with ProKapa.
All relevant information comes together via the central cockpit. Your employees are just a mouse click away from the goal and the additional benefits are obvious:
• Higher User Security
• Less Typing & Input Errors
• High Software Acceptance Rate
• Less Support Needs
• Efficient Project- & Order Administration
ProCockpit supports daily routines with many functionalities:
• Simplified Project Design directly from the Cockpit.
• Graphical Project Plan Illustration and Changeability with milestones in a Gantt Chart.
• Visualize Project Inventories in a well arranged hierarchical structural way.
• Display Project Status Figures in the Cockpit such as Progress Levels and Estimated Rest Time Values, Individual Figure Traffic Light Display such as adherence to deadlines, Quality Standards and Cost or Contribution Margin Situations. Immediate Overview regarding the project’s standing & position
• Periodical Project Allocation via multiple Levels (e.g. Cost Centres, Employee Numbers).
• Important Controlling Information Summary and direct Access to any Project Reports direct from the Cockpit.
• View, Reprint and Access possibilities from the Cockpit. List all Invoices and Letters of Credit assigned to a Customer Project. Display Customer Payment Status.
• SAP Standard Activity Management Integration
• Procurement- Logistics & Planning Integration, especially mapping Services Procurement (Freelancer).
• SAP Document Management and universal Document Filing Direct Request Integration.
ProTime
ProTime – Integrated Performance Management creates Added Value
The most crucial production factor in the services industry is the human being. In our modern, services based society, humans are also the most expensive. In addition human capacities are physically limited and deployments prone to uncertainties. In a nutshell: human beings are on the one hand risk factors on the other crucial production factors with the biggest opportunities for companies. The sum of all employees’ output defines a successful company.
A post calculation is required to dissect the degree of success or failure of the proposed products & services – employees continuously need to capture performance data. The generated reports answer questions such as: are company resources being efficiently deployed and where are there possible optimization areas.
Single Point of Contact: daily performance, time, & allowance capture is the only ERP system contact for practically all employees. A wide ERP system acceptance can only be reached through consistent process optimization:
• Intuitive User Interfact, Self Explanatory
• Easy & Efficient Capture Processes
• One Time Capture, Multiple Use
• Multi Channel Access
• Comprehensive Reporting
Your ProTime Benefits
• ProTime allows the most consistent way to assist in minimizing administrative efforts while increasing information transparency.
• Performance capture is optimally integrated in the whole process design allowing for much higher turnovers.
• Performance chain improvements – from employee confirmation to company key figures – and depending on the services company’s organizational structure are in the range of some 30 %.
Highlights ProTime
• Complete integration in SAP-Standard components (Accounting, Controlling, Logistics, Billing, Travel Cost Management, HR).
• Internet Access: Capture, Release, and Reporting (Browser)
• Integrated Billing Engine with all relevant functions to prepare and create invoices.
• FlexLayout: Editor to allow bespoke invoice design & compilation based on Performance Capture.
• Invoice Suggestion before invoice creation.
• Pro active alarm and notification process when thresholds have been crossed (Costs, Turnover, Quantities, Hours, etc.).
• Controllable invoice display options including performance trail (Work Reports).
• Release and Approval scenarios.
Billing Engine
ProTime comprises a comprehensive billing engine that allows the following invoice types:
• Time & Material (per call) with flexible additional functionality such as: more or less performance invoicing, open item handling, manual amendments to reported and invoiced hours / pricing, automatic lump sum generation, standard pricing override, etc.
• Lump sums according to invoicing plans or milestones.
• Time & Material & Lump Sum billing combination.
• Flexible invoice revision possibilities with FlexLayout. Entry lines can be grouped according to various criteria, manual subtotals including discounts formed, and the invoice lay-out can be flexibly amended
The automatic generation of project over- or under absorptions in this context creates invoices that are audit compliant.
ProGress
ProGress – Analytical Project Status Monitoring & Risk Management
Successful projects are consistently monitored from start to end.
The aims are two-fold: Security in general and to report the exact current project status specifically.
ProGress provides a consolidated and aggregated holistic or partial project portfolio view at a push of a button.
Pro-active project controlling ensures that project events are transparent. At any time, exclusive-, status- and ending reports need to be compiled with little time involvement in addition to the continuous deadline and cost analysis. Project leaders, project controllers, business heads and also executives need reports of differing granularities, and these need to be produced just in time, according to your requirements, with project controlling and meaningful decision making information.
Apart from classic controlling data and key figures ProGress incorporates “Soft Factors” in order to assess Projects. Projects can be assessed and analyzed by the estimated rate of progress, adherence to deadlines, quality standards, risks, etc.
ProGress prepares user-specific project data according to the user’s role. In doing so, ProGress works completely object independent meaning that it is irrelevant if projects are internal orders, customer orders or project system projects. All reporting too is totally cross-object oriented and allows variable object analysis in one report. Project history access, in addition to special analysis reports outlining project status and post calculation, is also possible. At all times, project leaders quickly receive their project’s current status via customer defined traffic lights.
ProGress project reports show a total project portfolio overview and, based on thresholds, react with automatically generated emails. A project status report in conjunction with an interactively added form covering comments, variant analysis, and actions, can be used as an additional reporting tool for management. The project leader can automatically compile a project status analysis directly from the report or through the internet, enhanced with comments and actions if necessary. This monthly status analysis report is automatically attached as a PDF document in SAP Document Management and assures that a complete project development write-up is warranted.
Highlights ProGress
• Aggregated Project Portfolio Overview
• Cross Object Project Controlling and Risk Management
• Pro-Active Early Warning System through Forecasting
• Automated Periodical Project Status Reports
• Project Status Report Filing in SAP Document Management
• Automated Mail Distribution
ProKapa
ProKapa – Resource and Capacity Planning
Telephone calls, meetings, Outlook diaries, Excel spreadsheets, and project management tools, mixed with a bit of shrewdness, are all possible ways of planning resources – however not really efficient. And most probably not complete.
ProKapa is the only integrated SAP solution for project leaders, business heads, and employees allowing a comprehensive capacity overview – irrespective if you are trying to analyze a single department, whole organizational units, projects or specialized staff.
To determine free capacities by taking HR Management data (annual leave, sickness, etc.) in to consideration, you can integrate all SAP objects in to ProKapa be they customer orders, internal projects, service & maintenance orders, internal orders or standard sales proposals from your sales pipeline in order to pre reserve resources. You always have a comprehensive overview of all data elements and you can navigate with ease via cockpits.
ProKapa is also skill driven. You can search for available resources in the desired time frame, in accordance with the necessary project qualification requirements, and belonging to the desired organizational business unit thus minimizing travel costs are usually important project goals.
ProKapa automatically checks if the required resources are already booked and displays messages accordingly. Employees are automatically notified when new plans are crafted or existing plans amended.
Flexible analysis reports (graphical and in table form) identify over- or under-load situations in a timely manner and suggest which resources and skill sets based on the order and proposal situation you will currently need and in the future.
Integrate ProKapa in your Project Controlling system and use your plan data to best estimate project progress.
A standard enterprise wide resource planning system can easily be implemented – no need to gaze in to a “crystal ball.”
Convince yourself – ProKapa!